Write to us
Write to admin@bitgpi.es with the subject “Soporte-BitGPI”. We will reply during business hours.
Email supportPhone
Monday to Friday, during office hours (Spanish mainland time).
What to include in your message
- Your organisation and the email address you sign in with.
- Whether it is the web or the app and, for the app, the system (Android or iOS) and version.
- What you were doing and what happened.
- Screenshots, if you can.
Common questions
How do I get an account?
There is no open sign-up. Accounts are created by your organisation’s administrator or by Biton when the service is set up.
I have forgotten my password.
On the sign-in screen, tap the password recovery option and enter your email. If your organisation signs in with Microsoft Entra ID, your password is managed by your organisation.
The RFID reader will not connect.
RFID only works on Android with Zebra readers. Check that the reader is switched on and paired via Bluetooth, and that the app has the nearby devices permission.
How do I sync what I did offline?
When you are back online, open offline mode and start the sync. Until then, the assets you registered are stored on the device.
How do I request deletion of my account?
See the account deletion page: it explains the process and which data is deleted.