1. Who creates accounts
BitGPI is an application for organisations. Accounts are not created from the app: they are created by each customer organisation’s administrator or by Biton when the service is set up. That is why the same account works for both the web and the app.
2. How to request deletion
You can ask your organisation’s BitGPI administrator, who can delete users from user management on the web.
Or you can write to us at admin@bitgpi.es with the subject “BitGPI account deletion”, stating the account’s email address and your organisation. If necessary, we will ask you to confirm that the account is yours.
3. What is deleted
Your user account and sign-in details, your name, your email address, your profile photo if you have one and your preferences (language and theme). Data stored on your device is also deleted when you uninstall the app.
4. What is retained
The assets, photos, documents and movements you have recorded belong to your organisation’s inventory, not to your account, and are retained for as long as your organisation decides. The history may still show that an operation was carried out by a deactivated user.
We may also retain, in blocked form, any data that a law requires us to keep, for the period set by that law.
5. Timeframe
We will deal with your request within one month at most and confirm by email when the account has been deleted.
6. More information
How we process personal data on the website and in the app: Privacy and cookie policy.